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Service Loan Car Policy

Service Loan Car Policy

Effective: 01/08/2026

Purpose

This policy governs the provision of loan vehicles to customers whose vehicles are undergoing service, repair, or warranty work at Wagga Motors. The policy aims to ensure loan cars are available to those with a genuine transport need, while maintaining a smooth and hassle-free experience for eligible customers.

Eligibility

A loan vehicle will be offered where all of the following conditions are met:

  • The customer purchased the vehicle booked for service from Wagga Motors directly.
  • The customer holds a full, valid driving licence.
  • The customer is aged 25 or over (insurance restriction).

Loan cars will be prioritised for customers that meet the above conditions AND live further than 50 kilometres from Wagga CBD.

Loan cars are allocated on a first-come, first-served basis at time of booking confirmation — not at drop-off. This ensures availability is managed predictably and customers are not disappointed on the day.

Booking Process

To minimise friction for eligible customers:

  • Loan car availability is confirmed at the time of service booking, not retrospectively.
  • Customers may book via phone, online portal, or in person — a single step within the standard service booking flow.
  • A digital agreement will be provided at pick-up highlighting our terms and conditions  for your authorisation/acknowledgement.
  • The vehicle, located within the brand specific Sales Showroom will be ready, fuelled, and pre-inspected at the agreed drop-off time. The earliest time is 8:30am each business day.
  • The vehicle is to be returned to the brand specific showroom no later than 4:30pm

Administration requirements

  • All loan cars and customer details will be entered into the relevant loan car booking platform relevant to the brand.

Customer Responsibilities

The customer is responsible for:

  • Fuel — the vehicle must be returned with the same fuel level as provided. A refuelling charge of the $5.00 per litre fee applies if not.
  • Minor or major damage — customers accept a $1,000 excess fee on any insurance claim arising during the loan period.
  • Travel limits — a fair-use limit of 100 kilometres per day applies. Excess mileage is charged at 25 cents per kilometre.
  • No smoking, vaping, or pets in loan vehicles. A $600 cleaning charge applies if breached.
  • Returning the vehicle by 4:30pm

Insurance

Loan vehicles are covered under the dealership’s fleet insurance policy, subject to the customer’s eligibility criteria which includes:

  • age 25 years or older, and
  • hold a valid/full licence (not provisional).

NB: Wagga Motors insurance policy does not include any items that are being towed or carried by a vehicle.

Travel options for customers

We understand that when your vehicle is getting serviced, your travel arrangements can be disrupted. We therefore proactively offer:

  • Complimentary drop off and pick service via our courtesy van (within a 15km radius).
  • Access to the dealership’s customer waiting lounge with Wi-Fi, refreshments, and a quiet workspace for shorter jobs.
  • A Loan Car to customers that meet the Eligibility Criteria set out in this policy.

These options are provided to ease customer inconvenience during the maintenance/repair process of your vehicle.